What makes your company stand out?
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Services
International removals
National moving
Car & Vehicle transport
Pet transport
Art transport
About
Every successful relocation is a well planed project
Each and every international move should be efficient, secure, and memorable for you and your family. Your international relocation partner should be accountable for making your move easy and enjoyable.
They have developed a system to ensure their customers have a complete overview of their relocation, from our initial consultation to the final delivery of their household goods. They also love providing useful information to help their clients plan their move abroad. Their services are programmed into their proprietary software designed to show their clients the progress of their entire relocation in a visual timeline allowing them to prepare in advance for their travel arrangements, the immigration process, and more.
Every day they strive to provide the best customer experience and first-class relocation services.Read more
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What is your insurance policy? How do you deal with damaged items?
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Reviews
50% of the users recommend this removal company
Steve
October 19, 2022
on Sirelo
Initial contact was very good. After was quite good but was with different people. For me I would like to have the continuity of one contact for all. One thing was two months of nothing happening, tied to port issues, but I had to contact about what was going on. Then things moved well, or as well as the shippers could do, given global shipping issues. Was good communication when load arrived to CR through delivery. Delivery was excellent. Overall was happy with this experience. The global shipping bollocks was the main negative. I would use them again.
Communicación
Moved from Vancouver (Canada) to Tronadora (Costa Rica)
D.N.
March 2, 2022
on Sirelo
Expectations
To be walked through the entire process by my assigned moving coordinator of the services I purchased from start to finished.
Have the third party moving company pack up my things and load them on the truck. I paid for this service ahead of time.
Was under the impression that the first additional fees and taxes bill I received included the additional fees and taxes for my car and it did not.
Outcome
This only happened during the intake process and during some travel/in-route part of the shipping process. The communication between the company and I started off great. The quality of communication tapered off after the third party moving company came to pick up my household goods and car.
I packed 85% of my household goods. The third party moving company was three hours late (outside the 8a-2p time frame without giving me a heads up) and was rude when they showed up. I am a 5’4 woman and the nearly 6 foot man I spoke with in person spoke down to me, treated me like trash and left my house because he didn’t want to listen to me. Then he had to come back to my house and finish the job and I had to make him apologize.
The bill to have my car received and delivered was a separate process and unexpected cost as it was not discussed with me prior to receiving the second bill. I ended up using a different company for this portion
Enjoyed
The intake invemtory process with [name removed by Sirelo] He was nice and accommodating.
Worked a payment plan on the additional fees for delivery of my car with multiple unexpected emergencies on my end.
Gantt chart to track household tracking which step of the shipping process you are on.
Areas of Improvement
Difficulty with coordination with third party vendors
Lack of communication on details of which step of the shipping process you are on.
Had no idea when exactly the service ended - no email and no communication. No wrap up or summary of services was shared or communicated
Lack of communication with third party vendors
Sometimes the company Gantt chart was correct and sometimes it was not.
Overall
This company’s services are expensive and lacking in the quality of services given which makes it difficult to recommend them to anyone else. I appreciate that the company worked with me to resolve issues I had during the process. However, most of the issues were caused by the company and were related to communication. That made the process very challenging. Between the unexpected additional fees, poor communication when it received communication at all and lack of communication, I am not sure why I paid so much up front. I would recommend looking at other options before deciding to go with the company.Read more
To be walked through the entire process by my assigned moving coordinator of the services I purchased from start to finished.
Have the third party moving company pack up my things and load them on the truck. I paid for this service ahead of time.
Was under the impression that the first additional fees and taxes bill I received included the additional fees and taxes for my car and it did not.
Outcome
This only happened during the intake process and during some travel/in-route part of the shipping process. The communication between the company and I started off great. The quality of communication tapered off after the third party moving company came to pick up my household goods and car.
I packed 85% of my household goods. The third party moving company was three hours late (outside the 8a-2p time frame without giving me a heads up) and was rude when they showed up. I am a 5’4 woman and the nearly 6 foot man I spoke with in person spoke down to me, treated me like trash and left my house because he didn’t want to listen to me. Then he had to come back to my house and finish the job and I had to make him apologize.
The bill to have my car received and delivered was a separate process and unexpected cost as it was not discussed with me prior to receiving the second bill. I ended up using a different company for this portion
Enjoyed
The intake invemtory process with [name removed by Sirelo] He was nice and accommodating.
Worked a payment plan on the additional fees for delivery of my car with multiple unexpected emergencies on my end.
Gantt chart to track household tracking which step of the shipping process you are on.
Areas of Improvement
Difficulty with coordination with third party vendors
Lack of communication on details of which step of the shipping process you are on.
Had no idea when exactly the service ended - no email and no communication. No wrap up or summary of services was shared or communicated
Lack of communication with third party vendors
Sometimes the company Gantt chart was correct and sometimes it was not.
Overall
This company’s services are expensive and lacking in the quality of services given which makes it difficult to recommend them to anyone else. I appreciate that the company worked with me to resolve issues I had during the process. However, most of the issues were caused by the company and were related to communication. That made the process very challenging. Between the unexpected additional fees, poor communication when it received communication at all and lack of communication, I am not sure why I paid so much up front. I would recommend looking at other options before deciding to go with the company.Read more
Moved from San Francisco (United States) to Sanjose (Costa Rica)
